Jewellery Care
CUSTOMER CARE
JEWELLERY CARE — KEEP YOUR PIECES LOOKING THEIR BEST
Your GalaxieJewels pieces are made to shine — and with the right care, they'll stay that way. Follow our simple care guide to keep your jewellery looking fresh, brilliant and long lasting.
KEY CARE TIPS — A LITTLE CARE GOES A LONG WAY
✦ Avoid Chemicals
Keep your jewellery away from harsh chemicals, perfume, hairspray, cleaning products and chlorine (e.g. pools and hot tubs).
💧 Keep It Dry
Remove your jewellery before showering, swimming or any water activities. Moisture can dull the shine and affect the plating.
○ Clean Gently
Use a soft, lint-free cloth to wipe your jewellery after each wear. For a deeper clean, use a mild soap and warm water (see steps below).
□ Store Safely
Keep your pieces in the original pouch or jewellery box when not in use. This prevents scratches, tangling and discolouration.
⊕ Be Mindful
Avoid wearing jewellery during intense workouts, sports or heavy lifting to avoid damage or stretching.
☑ Regular Checks
Check clasps, stones and links regularly to make sure everything is secure. If you notice any issues, get in touch with our team.
HOW TO CLEAN YOUR JEWELLERY — SIMPLE STEPS FOR A BRILLIANT FINISH
- Mix — Use a small bowl of warm water and a drop of mild dish soap.
- Soak — Place your jewellery in the solution for 5–10 minutes.
- Clean — Use a soft toothbrush (or cloth) to gently clean around the links and stones.
- Rinse & Dry — Rinse with clean water and pat dry with a lint-free cloth. Let it air dry fully before wearing.
DO'S & DON'TS — QUICK GUIDE
✓ DO
- Keep it clean and dry
- Store in a pouch or box
- Use a soft cloth
- Handle with care
✗ DON'T
- Wear in water (pools, showers, sea)
- Use harsh chemicals
- Sleep in your jewellery
- Pull or stretch your chains
NEED MORE HELP? CUSTOMER SUPPORT
If you have any questions or need further assistance, our team is here to help.
- 📧 Email Us — support@galaxieejewels.com
- 💬 Live Chat — Available 9am–9pm (GMT)
- 📸 DM Us — @galaxieejewels